1、After-sales support

1) Ensure stable operation of each equipment: through timely and effective after-sales service, ensure the stable operation of each equipment in the customer's site and reduce the downtime.

2) Rapid response to customer needs: establish a rapid response mechanism to deal with customer service requests, fault repair and technical support needs in a timely manner.

3) Improve customer satisfaction: Improve customer satisfaction through professional technical support and service.

1.1 Operator Training

With our operator training led by product specialists, unlock the full potential of your AGV to drive safe and efficient operations...

1.2 Technical Support

Remote technical support: Provide remote technical support by telephone, e-mail, video conference and other means to help customers solve problems in daily use, to ensure that customers can get technical help at any time.

On-site service: For complex faults or problems that customers cannot solve by themselves, arrange professional engineers to provide on-site support services for fault diagnosis, repair and maintenance.

Preparation of technical manuals: Provide troubleshooting guides, FAQs, operation manuals and technical documents, which are convenient for customers to consult and solve problems by themselves.

1.3 Service Response Mechanism

Rapid Response: Establish a rapid response mechanism to ensure that customers' service requests are handled at the first time. For urgent faults, we provide a service commitment to respond within 24 hours.

Fault Reporting and Tracking: Establish a fault reporting and tracking system to record the occurrence of each fault, the handling process and the solution, analyze the data, and continuously improve the products and services.

Service Feedback: Collect customers' feedback on after-sales service, evaluate service quality, adjust and improve service programs in time, and ensure that customers' needs are fully satisfied.